Facility & Building Management

Our foundation,
your building's
strength

Cornerstone Facility Management delivers personalised, high-quality building management services — led by an industry expert with over a decade of hands-on experience across Sydney's most prominent commercial and mixed-use developments.

Sydney city skyline at night
13+
Years of expertise across Sydney's leading commercial & mixed-use assets

our foundation, your building's strength

Retail Town Centres
Residential Strata
Mixed-Use Developments
Commercial Office
Industrial Facilities
Who we are

A new standard in facility management

Cornerstone Facility Management was founded with a clear vision: to deliver personalised, high-quality facility management services free from the limitations of large, impersonal companies. Led by Director Doug Mallam — with nearly a decade of hands-on experience including 5.5 years as the original Building Manager of Ed Square — Cornerstone brings unmatched site knowledge and operational depth to every engagement.

We understand that each property is unique. Our approach is centred on building genuine relationships with our clients, understanding their goals, and delivering proactive solutions that enhance tenant experience while optimising operational performance. Unlike larger firms, our clients benefit from direct access to our directors — ensuring fast decisions, transparent communication, and real accountability.

13+
Years industry experience
5.5yr
As original BM at Ed Square
24/7
Emergency response
<1hr
After-hours call-out response
Why Cornerstone

What sets us apart

01
Personalised Service

Unlike larger facility management companies, Cornerstone offers customised solutions tailored to each client's unique needs. Doug's hands-on approach ensures services are responsive and aligned with your goals.

02
Direct Access to Expertise

Clients benefit from direct access to our directors — seasoned professionals with extensive experience. This personal connection fosters trust and enables quick, agile decision-making.

03
Proactive Maintenance

We prioritise preventive maintenance to mitigate issues before they escalate. Our proactive approach reduces long-term costs and enhances the longevity of your facilities.

04
Community-Centric Focus

We emphasise building positive relationships within the community. Our initiatives enhance tenant satisfaction and engagement, contributing to higher retention rates.

05
Flexibility & Adaptability

As an agile company, we adapt quickly to changing client needs and market conditions, implementing innovative solutions and responding to emergencies more effectively than larger organisations.

06
Transparent Communication

We prioritise open, honest communication — providing regular updates and detailed reports on facility performance and maintenance activities via the MyBos platform.

What we do

Comprehensive building care,
start to finish

Building Operations

Day-to-day management of HVAC, lifts, fire systems, and all critical building services. Daily and weekly inspection rounds ensure everything is running within spec.

Preventive Maintenance

Scheduled maintenance programmes managed via MyBos FM — reducing breakdowns, extending asset life, and keeping critical spares on hand to minimise downtime.

Compliance & WHS

Full management of fire safety (AFSS), WHS, essential services, and council obligations — with audit-ready documentation and proactive statutory inspection scheduling.

Contractor Management

A structured contractor management system including pre-checks, induction tracking, and sign-in/out procedures. One point of contact — no chasing subcontractors.

Reporting & Analytics

Monthly Building Management Reports, real-time job tracking, and lifecycle cost forecasting via MyBos — complete transparency on your asset's health and performance.

24/7 Emergency Response

Round-the-clock emergency response with on-call team members living within 15 minutes of site. Most after-hours call-outs attended within the hour.

Our director

Meet Our Director

Doug Mallam, Director of Cornerstone FM

Doug Mallam

Director · Cornerstone FM

Doug brings nearly a decade of experience in facility and building management to Cornerstone FM. As the original Building Manager at Ed Square for over 5.5 years, he developed an in-depth understanding of the development, its operations and the needs of its residents, tenants and owners.

His hands-on experience spans day-to-day maintenance, complex upgrades and coordination across a broad range of specialist trades. From electrical, plumbing and HVAC works to waterproofing, fire protection and high-access projects, Doug keeps safety, compliance and careful sequencing at the centre of every job.

Doug takes a practical, proactive approach to building management: balancing urgent repairs with planned maintenance, strengthening contractor induction and access procedures, and keeping tenants informed throughout disruptive works. He works closely with suppliers and engineers to reduce asset downtime and coordinate staged compliance upgrades.

By providing clear reporting, cost-effective options and realistic priorities, Doug helps owners make informed decisions about their buildings and budgets. His focus is on reliable operations, responsive service and lasting relationships with the people who live and work in each property.

Doug has worked closely with retail building management and executive committees, project development teams and other key stakeholders. His experience across retail and residential properties is supported by a strong understanding of fire safety, work health and safety, and legislative compliance.

  • Trade-qualified mechanical technician
  • Police clearance
  • Construction industry induction
Track record

Properties we've managed

Edmondson Park, Sydney
Ed Square — Retail Town Centre

Doug served as the original Building Manager of Ed Square for over 5.5 years — a large mixed-use development encompassing residential towers, a town centre with over 90 retailers, dining, entertainment, and extensive open spaces. Projects included CCTV upgrades, waste facility changes across four towers, comms tower installation, and mains RPZ replacement across all residential buildings.

Mixed-Use 90+ Retailers Residential Towers 5.5 Years
Sydney CBD, Darling Harbour
King Street Wharf

Day-to-day facility management of a major mixed-use development incorporating tourism, commercial, residential, retail, and maritime activities. Key works included concrete cancer investigation and remediation, sea water plant and pump upgrade, louvre audit and repair, and main fire indicator panel replacement.

Commercial Retail Maritime Fire Systems
Maroubra, Sydney
Pacific Square

Facility management of a mixed-use retail and residential development. Projects included lift upgrade, facade monitoring and rectification, full LED replacement of common area and car park lighting, rooftop membrane remediation, and engineering support for water ingress into car park and lift shafts.

Retail Residential Remediation LED Upgrade
Sydney CBD
York & George

Management of an impressive heritage-listed mixed-use complex on York Street. Work included managing commercial and retail fit-outs, achieving fire compliance with City of Sydney Council, defect rectification, security and concierge team management, and annual fire safety statements across residential, commercial and retail.

Heritage Listed Commercial Fire Compliance Retail
Sydney CBD
200 George Street (EY Centre)

Day-to-day facility management of a premium mixed-use office tower. Projects included cooling tower upgrade and pump overhaul, commercial bathroom upgrades across all office levels, BMU overhaul, office fit-out management, and annual fire safety compliance and reporting.

Premium Office Commercial Fire Safety Ground-Floor Retail
Across all properties
Trades & Technical Expertise

Doug has collaborated with a wide range of licensed trades: electricians, plumbers, HVAC technicians, height access specialists, waterproofing contractors, fire services technicians, construction engineers, carpenters, painters, roofers, and more — always ensuring compliance, sequencing, and quality outcomes.

HVAC Fire Services Height Access Waterproofing Electrical
Get in touch

Let's talk about your building

Whether you're looking to transition management of an existing property or need a partner for a new facility, we'd like to hear from you. All management is performed directly by Cornerstone FM employees — no sub-contracting.

ABN: 53 684 362 114